SPARK Support
Something not working, or have an idea? We read every message.
Email: josh@betterbrand.life
Include your iPhone or iPad model, iOS version, and SPARK version (shown on the app's App Store page under Version History), plus what happened and what you expected. Screenshots or a screen recording help a lot.
Common questions
Where is my progress saved?
Stars, best scores, and settings are saved only on your device. SPARK has no accounts, so progress doesn't sync between devices, and deleting the app erases it.
How do I turn off sound, music, or haptics?
Open the game's settings and switch sound, music, or haptics off. Your choices are remembered on your device.
Why do I see ads?
Ads keep SPARK free. You can choose to watch a rewarded ad for a bonus, and you'll occasionally see a full-screen ad between levels.
How do I change my ad or tracking choices?
Open SPARK's privacy options to review or change your ad consent. To stop tracking, go to iOS Settings › Privacy & Security › Tracking and turn it off for SPARK. See the SPARK privacy policy for details.
A rewarded ad didn't give me my reward.
Rewards are granted only when the ad plays to the end. If you watched the whole ad and still didn't get the reward, email us with the time it happened and the level you were on.
How do I ask for my data to be deleted?
Deleting the app removes everything stored on your device. For data collected by our ad and analytics providers, email us and we'll help. The privacy policy explains your options.